Key Responsibilities:
Contact delinquent customers via telephone to negotiate payment arrangements and resolve outstanding debts in adherence to Australian credit regulations.
Utilise effective communication skills to establish rapport with customers and maintain positive relationships during debt recovery processes.
Document all collection activities accurately and timely within designated systems.
Analyse customer accounts to determine the best approach for debt recovery while adhering to company policies and legal requirements.
Collaborate with internal departments to resolve customer inquiries and disputes promptly.
Requirements:
Proven experience as a Collections Associate or similar role with a focus on Australian credit regulations and collections practices.
Strong negotiation and persuasion skills, especially over the phone.
Excellent verbal and written communication skills in English.
High level of integrity and professionalism when dealing with sensitive financial information.
Hourly Range: $6.00-$8.00
Posted On: July 13, 2024 00:01 UTC
Category: Accounting
Skills:Finance & Accounting, Customer Service, Legal, Phone Support
Skills: Finance & Accounting, Customer Service, Legal, Phone Support
Country: Australia
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