[ Germany] Customer Support Ninja – Upwork

Hi Guys,

We're run a supplement business in Europe including Germany and are looking for a native level German customer support ninja. This would gig would require a daily commitment.

Our business is mostly based on Amazon so it would be awesome if you would have experience with Amazons Seller Central.

We've got a ongoing video library of the daily tasks you'll need to do, so you'll have all the training materials ready.

Daily Tasks:
– Answering customer support emails
– Compiling a FAQ notebook from your answers
– Doing research to answer specific customer questions (this happens rarely)
– Refunding customers.
– Sending Purchase invoices to Customers

This would also include calling customers if need be. However, this would only happen if a customer is really unhappy with the service/product they got.

Software Skills:
– Slack
– Amazon Seller Central
– Xsellco
– Google Drive

Overall work commitment per day would be 1-2 hours (max) 7 days a week. Sundays are off.

Please send us a quote and we'll go from there.



Posted On: June 01, 2018 09:55 UTC
Category: Customer Service > Customer Service

Skills: Administrative Support, Chat Support, Customer Service, Customer Support, Data Entry, Email Handling, German, Google Docs, Microsoft Excel, Phone Support, Virtual Assistant
Country: Finland
click to applyPosted on Upwork.com