**Must be available to work during US times: 10 am – 6 pm PT (Pacific Time)**
About Us
We are an ABA therapy agency with years of experience behind its development! We are looking for a dedicated full-time scheduler who will help schedule therapy services with our clients. Come and be a part of this new beginning and help shape the lives of those we work with!
Job Duties
– Manage daily scheduling of clinical employees on varying shifts to ensure adequate staffing for clients.
– Manage scheduling email and voicemail to track therapy cancellations and schedule changes.
– Modify/adjust Behavior Technicians’ schedules when clients cancel.
– Find coverage for Behavior Technicians and manage rescheduled appointments to maximize billable time.
– Communicate all changes in schedules between families and the clinical team.
– Manage scheduled and unscheduled absences ensuring required coverage.
– Strategize and problem solve to reduce staff cancellations and improve completion numbers.
– Update master schedules to include new hires and terminations, availability changes, and other changes as necessary.
– Enter schedule changes into our scheduling software.
– Act as a resource person for employees in relation to daily scheduling.
Perform miscellaneous administrative tasks as assigned.
Requirements
– Must be bilingual in Spanish.
– 1 year of administrative/scheduling experience.
– Proficiency with Google Suite and related software is required.
– Excellent verbal and written communication skills.
– Excellent interpersonal skills.
– Proactive and independent with the ability to take initiative.
– Excellent time management skills with a proven ability to meet deadlines.
– Strong decision-making skills.
Posted On: July 03, 2024 23:02 UTC
Category: General Virtual Assistance
Skills:Scheduling, Customer Service, Phone Communication, Phone Support, Communications, Spanish, Customer Support
Skills: Scheduling, Customer Service, Phone Communication, Phone Support, Communications, Spanish, Customer Support
Country: United States
click to apply