Client Relations Lead – Unicaps Digital Payments – Upwork


We are seeking a dedicated and dynamic individual to join our team as the Client Relations Lead. In this role, you will be responsible for leading client meetings and conducting reviews with both our clients and business partners. These meetings will be held on a weekly or monthly basis, depending on the specific needs of each client.
Your primary Key Performance Indicator (KPI) will be to cultivate and strengthen the relationships we have with our clients and partners. We aim to build long-term, trustworthy, and mutually beneficial partnerships. You will play a pivotal role in ensuring that our clients feel valued and supported, and that our business partners see us as a reliable and integral part of their success.
Key Responsibilities:
Lead and manage regular meetings with clients and business partners, ensuring clear communication and alignment on objectives.
Review and assess client feedback to identify areas for improvement and growth.
Work closely with internal teams to address client needs and ensure satisfaction.
Develop strategies to enhance client engagement and retention.
Foster strong, trustworthy relationships that align with Unicaps Digital Payments’ values and business goals.
Regularly report on client satisfaction metrics and propose actionable steps to enhance the client experience.
We are looking for someone who is proactive, empathetic, and has excellent communication skills. If you have a passion for building strong relationships and are committed to delivering exceptional service, we would love to hear from you.

Posted On: August 09, 2024 11:40 UTC
Category: General Virtual Assistance
Skills:Microsoft Teams, Webinar, Zoom Video Conferencing, Live Streaming Setup, Video Production, Virtual Assistance, Event Planning, Event Management, Project Management, Communication Skills, Communications, Hosting Zoom Calls, Administrative Support, Podcast, Webinar Jam

Skills: Microsoft Teams, Webinar, Zoom Video Conferencing, Live Streaming Setup, Video Production, Virtual Assistance, Event Planning, Event Management, Project Management, Communication Skills, Communications, Hosting Zoom Calls, Administrative Support, Podcast, Webinar Jam
Country: United Arab Emirates

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