What you’ll do..
Shop Management: Oversee the day-to-day operations of our Etsy shop, including product listings, inventory management, order processing, and customer service. Ensure all listings are accurate, compelling, and optimized for search visibility.
Product Research and Listing: Conduct market research to identify trending products and develop a comprehensive understanding of our target audience. Create engaging product descriptions, titles, and tags to enhance discoverability and drive sales.
Order Processing and Fulfillment: Manage order processing, including confirming orders, coordinating shipping logistics, and tracking packages. Ensure timely and accurate shipment of products while providing customers with regular updates on their orders.
Customer Support: Respond promptly and professionally to customer inquiries, concerns, and complaints. Provide excellent customer service by addressing customer needs, resolving issues, and ensuring overall customer satisfaction.
Marketing and Promotion: Assist in developing and implementing marketing strategies to increase shop visibility and attract potential customers. Utilize social media platforms, email marketing, and other promotional channels to drive traffic and boost sales.
Analytics and Reporting: Monitor shop performance, sales trends, and customer feedback using Etsy’s analytics tools. Generate reports on key metrics, identify areas for improvement, and make data-driven recommendations to optimize shop performance.
The type of person we’re looking for..
Etsy Expertise: Demonstrated experience working with Etsy is essential. Familiarity with Etsy’s platform, policies, best practices, and SEO strategies will be highly valued.
Detail-Oriented: Possess a meticulous eye for detail to ensure accurate product listings, order processing, and customer communication. Maintain a high level of organization and efficiency in managing multiple tasks simultaneously.
Strong Communication Skills: Excellent written and verbal communication skills are essential for effective customer support, collaboration with team members, and engaging with potential customers.
Self-motivated: Display a proactive and self-driven approach to work, taking ownership of tasks and delivering results with minimal supervision. Adaptability and the ability to work independently are crucial.
Quick to Learn: Show a natural aptitude for learning new tools, techniques, and industry trends. Demonstrate the ability to quickly grasp new concepts and adapt to changing demands in a fast-paced environment.
Proactive: Display a proactive approach to problem-solving and taking initiative. Anticipate needs, identify opportunities for improvement, and take action without waiting for explicit instructions.
Experience we’re looking for..
Previous experience as a Virtual Assistant or in a similar role, with a focus on Etsy shop management.
Proficiency in using Etsy’s seller tools, including listing creation, inventory management, and order processing.
Familiarity with SEO strategies and keyword research for product listings optimization.
Strong customer service skills with a genuine desire to assist and resolve customer inquiries.
Basic knowledge of marketing strategies, social media platforms, and email marketing.
Excellent computer skills, including proficiency in Microsoft Office and Google Suite.
– Please provide examples or a portfolio showcasing your previous Etsy-related work during the application process.
– This role has the potential for long-term collaboration
– The hourly rate will be commensurate with the level of experience
If you’re a candidate that fits the above profile, please write "99" in your application to confirm you’ve read the job description.
Hourly Range: $5.00-$10.00
Posted On: January 26, 2024 05:57 UTC
Category: General Virtual Assistance
Skills:Asana, ChatGPT, Ecommerce, Store Management, Virtual Assistance, Etsy Listing, Product Listings, Email Communication, Administrative Support, Data Entry
Skills: Asana, ChatGPT, Ecommerce, Store Management, Virtual Assistance, Etsy Listing, Product Listings, Email Communication, Administrative Support, Data Entry
Country: Hong Kong
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