1. **Customer Support**:
– Responding to customer inquiries via email, chat, or social media.
– Handling returns, exchanges, and refunds.
– Providing information about products, sizes, colors, and availability.
– Assisting customers with order tracking and status updates.
2. **Order Processing**:
– Processing customer orders, including entering orders into the system.
– Coordinating with the warehouse for order fulfillment and shipping.
– Managing inventory levels and updating product availability.
3. **Administrative Support**:
– Managing and organizing emails.
– Scheduling appointments and managing calendars.
– Data entry and updating customer records.
– Creating and updating spreadsheets or documents.
4. **Social Media Management**:
– Creating and scheduling social media posts.
– Monitoring social media channels for customer inquiries and comments.
– Engaging with customers on social media platforms.
5. **Content Creation**:
– Writing product descriptions and blog posts.
– Creating marketing materials such as newsletters or promotional emails.
– Editing and proofreading content for accuracy and consistency.
6. **Research**:
– Conducting market research on competitors, trends, and customer preferences.
– Finding new suppliers or manufacturers for products.
– Researching and identifying opportunities for collaborations or partnerships.
7. **Marketing Support**:
– Assisting with the implementation of marketing campaigns.
– Managing customer databases and email marketing campaigns.
8. **Website Maintenance**:
– Updating product listings and prices on the company website.
– Ensuring website content is up-to-date and accurate.
10 hours per week.
Hourly Range: $5.00
Posted On: June 15, 2024 18:12 UTC
Category: General Virtual Assistance
Skills:Data Entry, Email Communication, Communications, Virtual Assistance, Administrative Support, Customer Service, Social Media Marketing
Skills: Data Entry, Email Communication, Communications, Virtual Assistance, Administrative Support, Customer Service, Social Media Marketing
Country: Switzerland
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