Proactive and Coachable Virtual Assistant for Growing Remote Team – Upwork


We are seeking a proactive and highly motivated Virtual Assistant with incredible attention to detail to join our dynamic team. This position is part-time and remote, offering the flexibility to work from anywhere.

We are looking for someone with strong research and solid writing and communication skills.

You should be a self-starter, pro-active, and resourceful once you have been given the directions and guidance needed to complete the assigned tasks. We expect you to have excellent English (particularly reading and writing skills), attention to detail, a willingness to learn, and a desire to grow within the role.

Familiarity with High Level software is highly desirable but not a prerequisite.

Key Responsibilities:

Customer Support: Act as the first point of contact for customer inquiries via email, chat, or phone. Provide prompt, friendly, and efficient customer service, resolving issues and ensuring customer satisfaction.

Process Improvement: Continuously identify areas for operational improvement and suggest actionable solutions. Assist in the development and implementation of standard operating procedures (SOPs) to enhance team productivity and efficiency.

Research: Conduct in-depth research on industry-related topics, competitors, and potential tools or solutions that could benefit the team. One specific area of research on work-from-home jobs and remote work opportunities.

Sales System Management: Efficiently set up and manage product listings within our sales system, ensuring accurate product descriptions and pricing. Monitor and adjust listings to optimize sales performance and customer satisfaction.

Email & CRM Management: Draft and send professional emails, including marketing campaigns, customer correspondences, and internal communications. Manage and organize email inboxes and CRM to ensure timely responses and follow-ups.

Administrative Support: Handle various administrative tasks such as scheduling meetings, managing calendars, and preparing reports. Provide support on projects from inception to completion.

**Qualifications:**

1. Proven experience as a Virtual Assistant or similar role.
2. Strong English reading and writing skills.
3. Extreme attention to detail.
4. Proactiveness and the ability to work independently.
5. Exceptional organizational skills
6. Resourceful and able to adapt and get around (or through) roadblocks
6. Strong problem solving abilities
7. Familiarity with High Level software is a plus.
8. A fast learner with the ability to grow and adapt to new roles and responsibilities.

We are excited to hear from candidates who see themselves thriving in this role.

If you think you are a match, please apply and include the word “Freed” in your cover letter.

We will contact applicants who we believe meet our criteria with further questions and to set up interviews.

Posted On: February 02, 2024 23:41 UTC
Category: General Virtual Assistance
Skills:Microsoft Office, Draft Correspondence, Administrative Support, Virtual Assistance, Communications, Email Communication, Customer Service, Data Entry, Research Documentation

Skills: Microsoft Office, Draft Correspondence, Administrative Support, Virtual Assistance, Communications, Email Communication, Customer Service, Data Entry, Research Documentation
Country: United States

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