Key Responsibilities:
Salesforce Management: Oversee and manage the Salesforce CRM system to ensure its optimal performance and reliability.
Customization and Configuration: Customize Salesforce applications, create workflows, and validation rules to meet business requirements.
Data Management: Perform data imports, exports, and data cleansing to maintain data integrity and accuracy.
User Support and Training: Provide technical support to end-users, troubleshoot issues, and conduct training sessions.
Client Interaction: Serve as the primary point of contact for clients, understanding their needs, and providing timely and effective solutions.
Integration: Manage and implement Salesforce integrations with third-party applications and internal systems.
Release Management: Manage release using tools like VS code, code backup, github, gearset etc. Experience of sandbox refresh, org cleaning etc
Security and Compliance: Ensure the security of the Salesforce environment and compliance with company policies and industry standards.
Reporting and Analytics: Develop and maintain reports and dashboards to support business decision-making.
Continuous Improvement: Stay updated with Salesforce releases and best practices, continuously improving the system and processes.
Qualifications:
Experience: Overall, of 7-8 years of experience with at least 4-5 years of experience as a Salesforce Administrator, preferably in a client-facing role.
Certification: Salesforce Administrator Certification required; Advanced Administrator Certification preferred.
Technical Skills: Proficiency in Salesforce customization, configuration, and integration. Strong knowledge of Salesforce best practices and functionality.
Communication Skills: Ability to clearly explain technical concepts to non-technical stakeholders. This is a client facing role. Excellent verbal and written communication skills is mandatory.
Problem-Solving: Strong analytical and problem-solving skills. Ability to troubleshoot and resolve complex issues.
Client-Facing Experience: Demonstrated experience in managing client relationships and providing high-quality customer service.
Availability: Willingness to work night shifts to support international clients.
Preferred Qualifications:
Experience with Salesforce Lightning.
Familiarity with Salesforce AppExchange products.
Knowledge of Agile/Scrum methodologies.
Hourly Range: $10.00-$15.00
Posted On: June 26, 2024 11:34 UTC
Category: General Virtual Assistance
Skills:Service Cloud Administration
Skills: Service Cloud Administration
Country: United States
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