Seeing an Intercom specialist for day-to-day account management – Upwork

We’re looking for an experienced Intercom specialist to manage our live chat experiences and help us get the most out of Intercom. If you’re an Intercom expert and available to work on average 15-20 hours per week we’d love to hear from you.  

**PLEASE NOTE: This role is NOT looking for someone to answer/respond to live chats, this is specifically for someone with Intercom admin/day-to-day management experience.

Key responsibilities include:
-Day-to-day account management including proactive troubleshooting
-Set up automations, workflows and Intercom AI features.  
-Build and launch proactive/outbound live chat campaigns.  
-Regular reporting (weekly, monthly and ad-hoc) to monitor KPIs including responsiveness, chat volumes and leads.  
-Liaising with support and sales reps to manage ad-hoc requests.  
-Proactively test and implement new offerings from Intercom to enhance our customer experiences.  
-Resolving bugs and reported issues.  

Requirements:

-Proven experience as an Intercom specialist (or similar role)
-Strong technical skills with a deep understanding of Intercom’s features and capabilities.  
-Strong communication skills.
-Experience of working with stakeholders from multiple functions including Marketing, Business Development and Customer Support.  

Posted On: June 18, 2024 18:03 UTC
Category: Digital Project Management
Skills:Intercom, Customer Support, Product Knowledge

Skills: Intercom, Customer Support, Product Knowledge
Country: United States

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