Virtual Receptionist – Family Law and Probate Law Firm – Upwork

About Us:

We are a Vancouver, Washington state based premier family law and probate law firm, adept in navigating the intricacies of complex and emotionally charged legal cases. We are currently seeking a Virtual Receptionist who is not just capable of handling high-conflict situations with grace but also brings exceptional proficiency in the English language and advanced writing skills to our team.

Position Title: Virtual Receptionist – High-Conflict Resolution Specialist

Key Responsibilities:

Act as the first point of contact for clients, providing support in urgent and sensitive cases.

Communicate clearly and empathetically with clients, leveraging your advanced English language and writing skills.

Quickly identify the nature of client emergencies, ensuring communication is effective and precise.

Maintain the highest standards of confidentiality and professionalism in all interactions.

Work closely with our legal team to ensure a cohesive and empathetic support experience for our clients.

English Proficiency Requirement:

Exceptional command of the English language, both in speech and writing.

Ability to convey complex ideas with clarity and effectiveness, mirroring post-graduate level proficiency in English.

Advanced writing skills, emphasizing clarity, precision, and professionalism.

Required Skills and Qualifications:

Experience in managing high-conflict scenarios, preferably within a legal – family law or probate law context.

Exceptional communication skills, with a particular focus on advanced English language proficiency.

Competency in maintaining composure and professionalism in challenging situations.

Skilled in conflict resolution and de-escalation techniques.

Knowledge of family law and probate law terminology and procedures.

Proficient in the use of digital communication platforms and client management systems.

What We Offer:

A crucial role within a firm that has a profound impact on families during pivotal moments.

A supportive, collaborative, and professional working environment.

Opportunities for professional growth and specialization in family law and probate law.

Competitive compensation and the flexibility of remote work.

Application Process:

Interested candidates are invited to submit a resume and a cover letter. Your cover letter should highlight your proficiency in the English language and your experience dealing with high-conflict situations. Please note, applications lacking demonstration of advanced English proficiency will not be considered.

Join Us:

Apply today to contribute your expertise and exceptional English skills in supporting families at our law firm.

Work Hours: Availability required between 7 AM – 5 PM Pacific Standard Time (PST).

In addition to the primary role of a Virtual Receptionist, your responsibilities will extend to:

Efficient digital record management.

Prompt and professional management of email correspondence.

Accurate data input into Google Docs or Excel and regular updates in our Clio Grow and Clio Manage software.

Conducting detailed data gathering and research tasks.

Data entry duties.

Professional handling of phone calls using Ring Central, ensuring top-notch customer service.

Fulfilling various other duties as needed.

To succeed, you will need:

Fluency in English (verbal and written).

Availability during the specified work hours.

Intermediate skills in spelling and grammar in English.

Clear and effective communication capabilities.

Strong commitment to deadlines and time management.

Keen attention to detail.

A conducive home workspace for remote work.

Experience with or the ability to quickly learn CLIO Legal CRM software and Ring Central.

Be Part of Our Journey:

Join our law firm and play a pivotal role in our mission to deliver exceptional legal services to our clients. We are excited to welcome you to our team!

Hourly Range: $4.00-$15.00

Posted On: February 10, 2024 22:41 UTC
Category: Paralegal Services
Skills:Legal Calendaring, Administrative Support, Legal

Skills: Legal Calendaring, Administrative Support, Legal
Country: United States

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