**Location:** Remote
**Job Summary:**
We are seeking an experienced Appeals Specialist to assist in addressing and appealing the suspension of our Walmart Marketplace account due to performance metrics issues. This individual will play a crucial role in crafting compelling appeals that effectively address the concerns raised by Walmart, aiming for account reinstatement swiftly and efficiently.
**Responsibilities:**
– Review and analyze performance metrics and suspension notifications from Walmart Marketplace.
– Conduct thorough research and gather necessary documentation to understand the reasons for account suspension.
– Draft detailed and persuasive appeal letters outlining the root causes of performance deficiencies and the corrective actions taken.
– Collaborate with internal teams (e.g., operations, customer service) to gather relevant information and insights.
– Ensure all appeal documents are accurate, well-organized, and submitted within specified deadlines.
– Communicate professionally and effectively with Walmart Marketplace support teams regarding the appeal process.
– Maintain records of appeal submissions, responses, and outcomes for future reference and analysis.
– Continuously monitor Walmart’s policies and guidelines to ensure compliance in all appeal communications.
**Requirements:**
– Proven experience in successfully appealing account suspensions or similar issues on Walmart Marketplace or other e-commerce platforms.
– Strong understanding of Walmart Marketplace policies, seller performance metrics, and tracking requirements.
– Excellent written and verbal communication skills, with the ability to articulate complex issues clearly and concisely.
– Attention to detail and ability to analyze data to identify patterns and root causes of performance issues.
– Ability to work independently, manage multiple priorities, and meet tight deadlines.
– Familiarity with e-commerce operations, including order fulfillment, inventory management, and customer service.
– Proficiency in using Microsoft Office Suite (Word, Excel) and familiarity with online collaboration tools.
**Preferred Qualifications:**
– Experience working directly with Walmart Marketplace Seller Support or similar e-commerce platform support teams.
– Background in customer service, account management, or operations within the retail or e-commerce industry.
– Bachelor’s degree in Business Administration, Marketing, or a related field.
**Benefits:**
– Competitive compensation package based on experience and qualifications.
– Remote work flexibility.
– Opportunity to make a significant impact on business operations and growth.
– Professional development and growth opportunities in e-commerce and marketplace management.
If you are a motivated individual with a passion for e-commerce and a proven track record in appeals management, we encourage you to apply. Help us navigate and resolve challenges with Walmart Marketplace to ensure continuous business success and customer satisfaction.
**Application Instructions:**
Please submit your resume, along with a cover letter outlining your relevant experience and why you are interested in this role, to [Your Contact Information]. We look forward to reviewing your application and discussing how you can contribute to our team.
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This job description outlines the key responsibilities, qualifications, and expectations for an Appeals Specialist tasked with addressing Walmart Marketplace account suspension issues. Adjustments can be made based on specific organizational needs and requirements.
Hourly Range: $25.00-$30.00
Posted On: June 21, 2024 23:19 UTC
Category: Business & Corporate Law
Skills:Creative Writing, Legal, Content Writing, English, Business Services, Legal Writing, Writing, Article Writing, Copywriting
Skills: Creative Writing, Legal, Content Writing, English, Business Services, Legal Writing, Writing, Article Writing, Copywriting
Country: United States
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