PREP is a leading provider of IELTS courses, successfully helping students achieve their highest potential in English proficiency exams across Vietnam. Now expanding to Thailand, our mission is to provide high-quality education, deliver exceptional educational services and personalized learning experiences to empower Thai students to succeed in their academic and professional goals. We are excited to build a dedicated team in Thailand to continue this journey of excellence.
Link-ed-in: /company/prepvn/
B. JOB DESCRIPTION
We are looking for a Learner Service Manager fluent in Thai, with a preference for Vietnamese or English proficiency, to lead our Sales and Customer Service teams for the Thailand market. The ideal candidate will have experience in the education sector and be responsible for optimizing sales processes, training the team, and enhancing team performance.
This role offers the opportunity to work in a flexible and supportive environment, with significant room for professional growth and development, exposure to international markets, and a competitive salary package.
Position: Learner Service Manager
Department: Learner Service Department
Reports to: Country Manager
Location: Bangkok, Thailand
Type: Full-Time
Working hours: Monday – Saturday morning
Salary (excl. commission): ฿45,000 – ฿65,000
C. KEY RESPONSIBILITIES
1. Team Management, Training and Development:
– Lead, manage, and mentor the Sales and Customer Service teams to achieve and exceed sales targets and customer satisfaction goals.
– Conduct regular performance evaluations and provide constructive feedback to team members.
– Design and deliver comprehensive training programs for new and existing team members.
– Promote a culture of continuous learning and professional development.
2. Performance Management:
– Develop and implement team strategies that align with the company’s goals and objectives.
– Monitor KPIs and metrics to ensure effective performance management.
– Utilize data-driven insights to make informed decisions and adjust sales strategies accordingly.
3. Sales and Customer Service Optimization:
– Analyze and evaluate current sales and learner service processes, identifying areas for improvement.
– Develop and implement strategies to optimize sales conversions and enhance the learner experience.
D. REQUIREMENTS
1. Language Skills:
– Fluent in Thai; and working proficiency in English or Vietnamese.
2. Experience:
– Experience in sales and customer service management in the education related sector.
– Preferred: Demonstrated track record improving sales and or customer service performance.
3. Skills and Competencies:
– Management: Proven experience managing teams of at least 5 members, with a track record of growing and developing team capacity and capabilities.
– Communication: Strong skills in conflict resolution, with established protocols for effectively managing and resolving conflicts within the team and with clients.
– Software proficiency: Proficiency in using CRM software and other relevant sales management tools (e.g., Salesforce, HubSpot, Pancake, or any internal system).
– Analytical Skills: Strong analytical abilities with experience in optimizing specific KPIs (e.g., sales conversion rates, customer satisfaction scores).
5. Benefits:
– Competitive salary and performance-based incentives.
– Comprehensive health insurance.
– Opportunities for professional development and career advancement.
– Supportive and collaborative work environment.
– Annual Increment (As per company policy).
– Bonus (As per company policy).
– Leave Entitlement (AL, SL, etc.).
– Entertainment Events.
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It’s so nice to have you in my team. Please submit your proposal with your CV or track record.
Thank you so much!
Budget: $55,000
Posted On: August 06, 2024 03:00 UTC
Category: Telemarketing
Skills:Sales, Customer Service, Customer Support, Customer Satisfaction, Sales Strategy, Sales Analytics
Skills: Sales, Customer Service, Customer Support, Customer Satisfaction, Sales Strategy, Sales Analytics
Country: Vietnam
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